Frequently Asked Questions
Everything guests ask us most — finding the apartment, house rules, parking, and how to reach us if you need more.
The questions guests ask us most often — about finding the apartment, our house rules, and parking nearby.
How do I find the apartment?
The easiest way is to search "Magnolia Suite Vienna" in Google Maps — it will take you straight to the door. You can also use the address directly: Muhrengasse 7, 1100 Wien.
What time is check-in and check-out?
Check-in is from 14:00 to 23:30, and check-out is from 09:30 to 10:00. Please let us know your expected arrival time in advance, since check-in has a window rather than being available all day.
How do I check in? Is it self check-in?
Yes — check-in is self-service via a lockbox at the apartment with your keys inside. We'll send you the access details by email around 24 hours before you arrive, for both Magnolia Suite 01 and Magnolia Suite 02.
Is smoking allowed?
No — both apartments are strictly non-smoking.
Are pets allowed?
No, sorry — we're not able to accommodate pets.
Are parties or events allowed?
No — we're not able to host parties or events, including hen and stag parties.
Is there parking?
There is no free parking at the apartment itself. Two options nearby: a paid garage at Reumannplatz, about 200m away (check the garage's own website for current rates), or paid street parking (Kurzparkzone), Monday–Friday 9:00–22:00 and free on evenings, weekends and public holidays. Street parking is paid with a Parkschein — either a paper voucher from a nearby Trafik, or a parking app on your phone — and is limited to a maximum of 2 hours at a time. Paper vouchers come in 30-minute, 1-hour and 2-hour denominations, and once one expires you need to go back to your car and fill out a new one. If you'd like to park for longer than that, or would rather leave the car altogether and explore the city by public transport, we'd suggest using the garage instead.
Is there an elevator?
Yes — both Magnolia Suite 01 and Magnolia Suite 02 are reachable by lift.
Is WiFi included?
Yes — free high-speed Wi-Fi is included throughout both apartments.
Is the kitchen fully equipped?
Yes. Both apartments have a kitchen with a fridge, microwave, kettle, an electric stove and a capsule coffee machine, plus everything you need for tea, along with pots, pans and other cookware — so you're not limited to snacks, you can cook a full meal if you'd like.
Is breakfast included?
No, breakfast isn't included, but both kitchens are fully equipped so you can easily make your own — and there are cafés and restaurants right around the corner if you'd rather go out.
How many guests can stay?
Magnolia Suite 01 sleeps up to 2 guests, and Magnolia Suite 02 sleeps up to 4 (one bedroom plus a sofa bed) — see each apartment's page for details.
Can children stay with us?
Yes, children of any age are welcome. Magnolia Suite 02 can provide a cot on request for children aged 0–4 for €10 per night; a cot isn't available at Magnolia Suite 01. Just let us know when you book.
Is there a minimum number of nights?
No — the minimum stay is just 1 night.
Is there a security deposit?
No, we don't require a security deposit.
Do I need to pay city tax?
No — there's no additional city tax (Ortstaxe). The price you see when you book is the full price.
How do I pay, and is it secure?
Full payment is charged securely at the time of booking via Stripe, a widely used payment processor. We never see or store your card details.
What is your cancellation policy?
See our full Cancellation & Refund Policy for details on refund timing.